Privacy Policy

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting Safety and Security

We abide by the principles of legality, legitimacy, and transparency, use and process the least amount of data necessary within a limited scope of purpose, and take appropriate technical and administrative measures to protect the security of your data.

We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data You Provide:

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, or use our online support tools.

If you make a purchase, we collect personal data in connection with the transaction. This data includes your payment details (such as credit or debit card information processed securely through our payment providers), billing address, shipping address, contact details, and order history.

ⅱ. Data About Use of Our Services and Products:

When you visit our website, we may collect data about the type of device you use, your device’s unique identifier, IP address, operating system, browser type, usage information, diagnostic information, and approximate location data.

Where available, our services may use technologies such as IP-based location detection to determine a device’s approximate location in order to improve our products, services, and user experience.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer relevant marketing, and to protect both Campvella and our customers.

ⅰ. Providing, Improving, and Developing Our Products and Services:

We use personal data to provide and enhance our heat transfer kits and related services. This includes data analysis, customer support, research, fraud prevention, and business operations.

If you enter a contest, promotion, or giveaway, we may use the personal data you provide to administer those programs. Additional rules may apply to such activities, and we encourage you to review them carefully.

ⅱ. Communicating With You:

Subject to your consent where required by law, we may use your personal data to:

  • Send marketing emails related to Campvella products and promotions

  • Communicate with you about your orders, account, or transactions

  • Inform you about updates to our policies and terms

If you no longer wish to receive marketing emails, you may unsubscribe via the link in the email or contact us at service@campvella.com.

We may also use your information to respond to your inquiries when you contact us.

We do not share your personal data with third parties for their own marketing purposes without your prior express consent.

NOTE:
For any use of your data that requires consent, you may withdraw your consent at any time by contacting us at service@campvella.com.

Definition of "Cookies"

Cookies are small text files stored on your web browser. They are widely used to store identifiers and other information on computers, phones, and other devices.

In this Privacy Statement, we refer to cookies and similar technologies collectively as “cookies.”

Use of Cookies

We use cookies to provide, protect, and improve our website and services, including:

  • Remembering your preferences

  • Personalizing content

  • Measuring marketing performance

  • Understanding user behavior

  • Enhancing website security

The specific cookies used may vary depending on the pages and services you access.

Disclosure of Personal Data

We may make certain personal data available to trusted service providers that work with us to operate our business, such as payment processors, shipping partners, email service providers, and analytics providers.

Personal data is shared only as necessary to provide or improve our services and will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure, Storage, Transfer, and Processing

ⅰ. Fulfilment of Legal Obligations:

If you reside in the European Economic Area (EEA), we process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Where required, processing will be based on your consent or other lawful bases under Article 6(1) of the GDPR.

ⅱ. Business Transfers:

In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, your personal data may be transferred as part of the business assets. We may also disclose personal data when necessary to enforce our Terms of Service, prevent fraud, or protect our operations and users.

ⅲ. Legal Compliance and Protection:

We may disclose personal data if required to do so by law, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, comply with legal obligations, or ensure user safety.

Children

Our products and services are intended for individuals aged 16 and over. We do not knowingly collect personal data from children under 16.

If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal data, please contact us immediately at service@campvella.com.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Request a copy of your data in a structured format

  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us at service@campvella.com.

We will respond within a reasonable timeframe and, where applicable, within 30 days.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

This Privacy Statement applies only to data collected by Campvella. We encourage you to review the privacy policies of any third-party websites before providing your information.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical safeguards to protect your personal data against unauthorized access, misuse, or disclosure.

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in technology, industry practices, or legal requirements.

Your continued use of our website and services after any updates indicates your acceptance of the revised Privacy Statement.

If you do not agree with the updated terms, please discontinue use of our services and contact us to close your account.

Contact Us

If you have any questions regarding this Privacy Statement or how your data is handled, please contact us at:

service@campvella.com