Privacy Policy

Campvella (“Campvella”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website campvella.com, our mobile experiences (if any), and any other services that link to this Privacy Policy (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Services.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

1.1 Account & Order Information

When you create an account, place an order, or contact us, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Password or login credentials

  • Order history and payment-related information (payment is usually processed by third-party payment providers; we do not store full card details).

1.2 Device & Usage Information

When you visit campvella.com, we may automatically collect certain information such as:

  • IP address

  • Browser type and settings

  • Device type and operating system

  • Pages viewed, time and date of visits, and referring/exit pages

  • Approximate location (based on IP address)

  • Clicks, scrolls, and other interactions with our website

This information is typically collected through cookies, pixels, and similar technologies (see “How We Use Cookies” below).

1.3 Contact & Support Information

If you contact us (for example, by email or through a contact form), we may collect:

  • Your name

  • Email address

  • Order number (if applicable)

  • Content of your message and our correspondence with you

1.4 Photos, Reviews, and UGC

If you choose to share product reviews, photos, or other content (for example, “share your camping setup”), we may collect and display that content on our Services in accordance with this Policy and any additional terms that apply.

1.5 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms (if you log in or interact with us via Facebook, Google, etc.)

  • Advertising partners and analytics providers

  • Payment and logistics partners (for fraud prevention, delivery updates, etc.)

The information we receive will depend on the settings and policies of those third parties.

You are not required to provide personal information to us, but if you choose not to, some parts of the Services (such as placing an order) may not be available.

2. How We Collect Your Information

We collect information in the following ways:

2.1 Directly from You

You provide information directly when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter or marketing emails

  • Contact our customer support

  • Write a review or upload content

2.2 Automatically

We automatically collect certain technical and usage information when you browse our website, using cookies, pixels, and similar technologies.

2.3 From Third Parties

We may receive information from:

  • Social logins (e.g., if you sign in using a third-party account)

  • Advertising and analytics partners

  • Payment providers and logistics partners

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide and Improve Our Services

  • Process and fulfill your orders

  • Deliver products to you and handle returns or refunds

  • Create and manage your account

  • Provide customer support and respond to your requests

  • Personalize your experience (for example, show relevant products or recommendations)

  • Maintain and improve our website and Services

3.2 For Marketing & Communications

  • Send you marketing emails, promotions, offers, and newsletters (if you choose to receive them)

  • Inform you about new products, collections, or special events

  • Show you relevant ads on our website or third-party websites (where permitted by law)

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us.

3.3 For Security, Fraud Prevention, and Legal Reasons

  • Detect and prevent fraud or unauthorized activities

  • Protect the security and integrity of our Services

  • Enforce our Terms of Service and other policies

  • Comply with applicable legal obligations, requests, and procedures

3.4 With Your Consent

We may use your information for other purposes when we have your consent or when allowed by applicable law.

4. How We Share Your Information

We do not sell your personal information.
We may share your information in the following limited situations:

4.1 Service Providers

We may share information with trusted third-party service providers that help us operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Email and SMS service providers

  • Data analytics and advertising partners

  • Website hosting and maintenance providers

These providers may only use your information as necessary to perform services on our behalf and must protect your information.

4.2 Legal Requirements & Protection

We may disclose information if we believe in good faith that it is necessary to:

  • Comply with laws, regulations, or legal processes

  • Respond to government or law enforcement requests

  • Protect the rights, property, or safety of Campvella, our customers, or others

4.3 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, as permitted by law.

5. How We Use Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to:

  • Make our site work properly (essential cookies)

  • Remember your preferences (functional cookies)

  • Analyze website traffic and performance (analytics cookies)

  • Show relevant ads (advertising cookies, where permitted)

You can usually control cookies through your browser settings (for example, blocking or deleting cookies). Please note that some cookies are necessary for the website to function and disabling them may affect your experience.

6. Email Marketing and Alerts

If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about:

  • New outdoor products

  • Special offers and discounts

  • Updates about Campvella

You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us at service@campvella.com.
We may still send you non-marketing emails, such as order confirmations, shipping updates, or important notices.

7. How We Store and Retain Your Information

Your information may be stored and processed in different countries, depending on the location of our service providers and servers.

We keep personal information only for as long as necessary to:

  • Provide the Services

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal, accounting, or reporting requirements

When information is no longer needed, we will delete or anonymize it in accordance with applicable law.

8. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access – request a copy of the personal information we hold about you.

  • Correction – ask us to correct inaccurate or incomplete information.

  • Deletion – ask us to delete your personal information, subject to legal exceptions.

  • Restriction – request that we limit how we process your information in certain cases.

  • Objection – object to certain processing activities, such as direct marketing.

  • Data Portability – request a copy of your information in a machine-readable format, where applicable.

  • Withdraw Consent – when processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at service@campvella.com.
We may need to verify your identity before responding to your request.

9. Security of Your Information

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no system or transmission over the internet is 100% secure. You are responsible for keeping your account password confidential and for limiting access to your devices.

10. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at service@campvella.com, and we will take steps to delete such information in accordance with applicable laws.

11. Third-Party Websites and Apps

Our Services may contain links to third-party websites or apps that are not controlled by Campvella.
We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.

12. International Users (e.g., EU/UK Residents)

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws, our processing of your personal information will be based on:

  • The necessity to perform a contract with you (e.g., processing an order)

  • Our legitimate interests (e.g., improving our Services, fraud prevention)

  • Your consent (e.g., marketing emails, certain cookies), where required

  • Compliance with legal obligations

Where we transfer your information to countries outside your region, we will take appropriate steps to ensure your information receives an adequate level of protection, in line with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may also provide additional notice (such as by email or a notice on our website).

Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the changes.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us at:

Campvella
Email: service@campvella.com